VERSION 2026-10-10

Terms of Service

Submitting a brief is free. Paid work begins only after an agreed offer, confirmed payment, required materials and any applicable early-start consent.

Telephone: +421 948 692 435

1. Our services

Mucinly provides AI-assisted creative services, including UGC-style videos and static product ads. A person reviews the brief, edits and polishes the creative, and checks the final delivery. Monthly packages and custom projects have a separately agreed scope and schedule. AI-generated presenters are synthetic, not genuine customers or independent testimonials.

2. Free submission and review

Submitting a link or brief is free. It is a request for review, not a paid order, an approval of the project, or a promise that production has begun. We assess feasibility and may ask for clarification or decline a request. The automated receipt only confirms that we received the brief.

3. Scope confirmation and payment by email

After human review, we email the agreed deliverables, quantity, format, total price, applicable taxes, revision allowance, and delivery timing to the address supplied with the brief. For retainers, this also includes the billing frequency, renewal terms, and cancellation arrangements. Any change to your requested scope or estimate must be disclosed before you pay.

The approval email contains a secure Stripe-hosted payment link. You can reply with questions before paying. Do not send card details by email. The final payable amount and any recurring billing must be clear before payment. If the scope, email, or checkout amount does not match, contact us before proceeding.

We do not begin production until the brief and scope are agreed and successful payment has been confirmed. Submission, an emailed payment link, or opening that link is not proof of payment. The applicable Terms are provided with your offer before payment.

4. Delivery timing

For agreed standard one-off orders, the 12-hour delivery window begins only when the brief is approved, payment has been confirmed, and all required materials and any legally required early-start consent have been received. It does not start when a link is pasted or a brief is submitted. We confirm the start and delivery deadline by email. If information is missing or a scope change is requested, we agree a revised deadline with you. Retainers and custom work follow their confirmed schedule, not the standard one-off window.

5. Samples and watermarked previews

A free finished video is not included with a submission. At our discretion we may offer an invitation-only short sample or watermarked preview, for example when discussing a retainer. Such samples are for private evaluation only unless we agree otherwise in writing. They must not be published, run as ads, resold, or altered to remove the watermark. A sample does not create a payment obligation without a separately agreed order.

6. Materials and brand references

You must have permission to supply the product images, logos, scripts, and other material in your brief. Website extraction is best-effort: detected colors, fonts, images, descriptions, and claims may be incomplete or inaccurate. Review and correct them before approval. You remain responsible for substantiating product claims and reviewing final content before publishing it. Do not submit misleading claims, unauthorized likenesses, or material that infringes others' rights.

7. Revisions and changes

The approval email states what revisions are included. Corrections needed to meet the agreed brief are distinct from a new concept, extra assets, or a changed brief. Additional work requires a separate agreed price and schedule before it is charged. Nothing here limits mandatory rights concerning faulty or misdescribed work.

8. Cancellation, problems, and refunds

Before payment, you may withdraw your request without charge. If you have paid but production has not begun, contact us promptly to request cancellation; we will refund a cancelled order in full. If we cannot deliver the agreed work, we will offer an agreed alternative or a refund for the undelivered portion. For a problem with delivered work, email your reference and a description so we can assess correction, replacement, or refund as appropriate. We do not guarantee advertising performance or sales results.

Consumers may have statutory withdrawal rights, including a 14-day period for certain distance contracts, and remedies for faulty or misdescribed services or digital content. These rights are not excluded by customization, payment, submission, or acceptance of general terms. Where starting early requires separate express consent or acknowledgement, we must obtain and confirm it before starting. The applicable rules for services and digital content differ; no blanket waiver is created by these Terms.

9. Retainers

A retainer enquiry alone does not start a subscription. Deliverables, billing dates, minimum duration if any, cancellation notice, renewal, unused capacity, and the delivery schedule must be specified in the written offer before purchase. Scale is individually quoted. Do not pay for a recurring package until those arrangements are clear.

10. Use of the finished creative

Paid, final deliverables may be used for your brand's agreed commercial purposes, subject to the rights and restrictions disclosed in the approved scope and any third-party materials. Unpaid previews are not final licensed deliverables. We do not promise exclusive ownership or copyright protection for AI-generated output. Do not present a synthetic presenter as a real customer's experience. Applicable disclosure and platform requirements still apply.

11. Consumer withdrawal and requests to start early

If you are a consumer, you may withdraw from a distance service contract without giving a reason within 14 days after the contract is concluded. Use our Withdraw from contract form, or send an unambiguous statement to mucinly@gmail.com or to our business address before the period expires. The model wording below is optional. We acknowledge receipt by email. Mandatory rights that provide a longer period or additional protection remain unaffected.

Payment does not itself request early performance or waive withdrawal rights. Before starting during the withdrawal period, we ask separately by email whether you want us to begin early. You may instead wait until that period has ended; the agreed production window then starts only after the remaining start conditions are met.

For a service, an early-start request should identify your order and state: "I expressly request that Mucinly start the agreed service before the 14-day withdrawal period ends. I understand that, if I withdraw after work begins, I may owe a proportionate amount for services already provided, and that I lose the statutory right to withdraw once the service has been fully performed." We retain your reply and confirm the request with your order records. This does not remove remedies for faulty or non-conforming work.

If an order includes digital content subject to a different withdrawal regime, we explain that regime and obtain any required separate express consent and acknowledgement before supply. We do not infer consent from a preselected box, acceptance of general terms, or a payment. Unless those requirements are met, we do not rely on the digital-content exception to withdrawal rights.

Following a valid withdrawal we reimburse amounts due without undue delay and within 14 days of being informed, using the original payment method unless you expressly agree otherwise without incurring fees. A lawful proportionate charge for services requested and supplied before withdrawal may be deducted where the required information and request were provided. No early-performance charge applies where those legal conditions were not met.

Optional withdrawal notice

To: Zdenko Mucina, Do Ulice 271/8, 01301 Teplička nad Váhom, Slovakia; mucinly@gmail.com.
I hereby give notice that I withdraw from my contract for the following service: [service and order reference].
Ordered on: [date].
Consumer name and address: [details].
Date: [date].
Signature: only if this notice is sent on paper.

12. Complaints and disputes

Contact mucinly@gmail.com with your order reference, the issue and the remedy you seek. We will acknowledge your complaint and explain the proposed resolution. This does not restrict statutory remedies or access to a court. Consumers may seek alternative dispute resolution with an appropriate authorised body, including the Slovak Trade Inspection where competent, after a rejected request for redress or no reply within 30 days. Eligibility and procedural rules are set by that body.

13. Order communication and privacy

We use your email for the receipt, clarification, agreed scope, payment request, delivery and support, not automatic marketing enrolment. See our Privacy Notice for data categories, purposes, providers, retention criteria and rights. Do not send payment card details or sensitive personal information in a brief or email.

14. Contract and applicable terms

The written offer identifies the deliverables, final total, billing basis, revisions, any third-party usage restrictions and the version of these Terms. A paid order is formed when you accept that offer and successfully pay its matching checkout. If acceptance is otherwise agreed in writing, that agreement states when the contract is formed. You receive the offer and applicable Terms by email for your records. We do not retroactively change the terms of an existing order.

Slovak law applies without depriving consumers of mandatory protections that apply in their country of habitual residence. Nothing in these Terms excludes liability or a remedy that cannot lawfully be excluded. An invalid provision does not invalidate the remainder where it can continue to operate lawfully. Questions, complaints and cancellations: mucinly@gmail.com.